Resume

Objective:
Responsible and trustworthy individual with an abundance of customer service and retail experience seeks challenging full-time position.

Work History:

April 2006 - Present
Area Sales Manager, Journeys Shoes
Chicago, IL

April 2004 - September 2005
Store Manager, GameStop Inc.
Bloomington, Indiana

May 2003 - April 2004
Store Manager, Journeys Shoes
Bloomington, Indiana; Chicago, IL

November 2000 - May 2003
Store Manager, Spencer Gifts
Indianapolis, IN; Columbus, IN

Skills learned:
· Maintain the highest of standards in customer service and relations
· Perform store opening and closing duties, including preparing bank deposits
· Manage a team of seven to ten members on average
· Process daily vendor drop shipments
· Operation of various point of sale systems
· Techniques to expedite customer checkout procedure
· Sell add-on merchandise
· Complete weekly, monthly, quarterly and annual inventory counts
· Complete involvement in the interviewing and termination process
· Active recruiting skills
· Handling discipline issues as they arise
· Tracking productivity requirements for multiple stores within the district
· Provide advanced training and development for underperforming team members
· Effective time management and organization to ensure all tasks are being completed within set deadlines
· Maintain drive and ambition of all employees in a commission-based sales atmosphere

Certifications:
Gold Level certification in the *Work KEYS* assessment test

Education:
Cascade Senior High School, Clayton, Indiana
Indiana Core 40 Diploma
Graduation with Distinction in Performing Arts